Dianne Mundle

About Dianne

Experience

Harris Bank - Midland Ave, Joliet, IL | June 1995 - June 1996
Bank Teller
Received checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit.
Examined checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.
Processed savings withdrawals.
Cashed checks: verify endorsement, receive proper identification, and ensure validity.
Identified counterfeit currency.
Answered basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
Referred customers to the proper department for issues that cannot be resolved at the teller line.
Counted and roll loose coins.
Accepted loan payments: verify payment amount and issue receipts.
Bought and sold currency from the vault as necessary, ensured that teller drawer cash limits are not exceeded.
Ensured teller station is properly supplied.
Received FICA payments: verify deposit coupons are properly completed and checks are made payable to the “Bank”.
Accepted county property tax payments.
Balanced and updated savings passbooks, and close accounts when requested.
Followed procedures for removing accounts for dormancy.
Balanced drawer daily, including periodic batching of cashed checks.
Processed cash advances, redeem U.S. Savings Bonds.
Maintained appropriate currency logs.
Followed all bank policies and procedures.

Lucile's Childcare Service - Joliet, IL | January 1982 - December 2005
Bookkeeper/Helper
Developed system to account for financial transactions by establishing a chart of accounts; defining bookkeeping policies and procedures.
Maintained subsidiary accounts by verifying, allocating and posting transactions; balanced subsidiary accounts by reconciling entries.
Maintained general ledger by transferring subsidiary account summaries
Balanced general ledger by preparing a trial balance; reconciling entries.
Prepared financial reports by collecting, analyzing and summarizing account information and trends.
Complied with federal, state, and local legal requirements and enforced adherence to requirements; filed accounting reports and advised management of critical filing actions.

Comcast Cable - Joliet, IL | August 1998 - October 2012
Customer Service Rep
Processed customer orders and data for invoicing in a variety of new, upgrade, conflict resolution, and closing circumstances.
Responsible for developing and continuing lasting relationships with customers conducive to the sales of products and services.
Increased product penetration in designated territories through sales to existing and new customers.
Communicated and developed quick rapport with all types of customers.
Evaluated customers’ existing and potential product needs and made recommendations.
Consistently exceeded sales goals as established by local market.
Independently established and organized daily sales activities.
Implemented effective sales closing techniques to ensure product installation goal was achieved.

Hollins & Meade Accounting - Joliet, IL | January 1997 - July 1998
Bookkeeper/Phone rep
Prepared billing statements, typed sales tax/quarterly tax forms and prepared income tax forms.
Developed system to account for financial transactions by establishing a chart of accounts; defining bookkeeping policies and procedures.
Maintained subsidiary accounts by verifying, allocating, and posting transactions.
Balanced subsidiary accounts by reconciling entries.
Maintained general ledger by transferring subsidiary account summaries.
Balanced general ledger by preparing a trial balance; reconciling entries.
Maintained historical records by filing documents.
Prepared financial reports by collecting, analyzing, and summarizing account information and trends.
Complied with federal, state, and local legal requirements by studying requirements; enforcing adherence to requirements; filing reports; advising management on needed actions.
Contributed to team effort by accomplishing related results as needed.

Education

Lewis University | 1992
B.S. Accounting

MicroTrain | 2013