UGN, Inc. - Tinley Park, IL. | August 2013 - Present
Sr. Technical Analyst
• Currently providing IT support at corporate office as well as back up support to production centers.
• Completed Projects such as asset management, office 365 roll out, and Company Wide Oracle roll out.
• Provided IT support at headquarter for several applications such as Microsoft office, AutoCAD, Java,
Supported and maintained file and print servers at corporate specific and 4 plants.
Coca-Cola Enterprises Inc. - Niles, IL. | July 2003 - May 2013
Sr. Technical Analyst
Provided technical support to sales teams and production centers data and voice communication equipment. Equipment includes AT&T and Avaya PBX phone systems. Cisco routers, switches, wireless controllers, and access points.
Supporting file & print servers and Windows7, XP, 2000 Workstations.
Served as a liaison between branch office managers, vendors and other technical groups to resolve any issues at the site.
Communicated and worked with division, region and corporate peers to roll out new technologies such as IPT, production plants SAP systems, warehouse voice picking systems.
Troubleshooting routine to complex WAN & LAN problems and creating and maintaining WAN & LAN resolution documentation.
Maintaining an accurate inventory of assets such as servers, printers, laptops, desktops.
Working with service providers (LECs, Cabling installers) to open new sites and setup data rooms MDF’s and warehouse IDF’s.
Decommissioning the old site and making the arrangement to disconnect the data and voice circuits, removing the existing equipment and closing up old the location.
Proactively identify potential problems and makes recommendations regarding solutions.
Proficient at troubleshooting WAN & LAN environment. Work independently as well as part of a team and have a strong ability to adapt to changes and responds to client’s needs and customer focused.
Insituform Technologies Inc. - Chesterfield, Mo. | December 2000 - November 2002
Networking & Data Communication Engineer
Supported and maintained WAN infrastructure equipment (CSU’s, routers, CSU’s, and Switches) at the corporate office and 26 branch offices.
Completed a project to upgrade all Bay routers to Cisco routers at headquarter and branch offices.
Supported Nortel phone systems and worked with services providers to resolve any voice circuit issues.
Interfaced with outside vendors and service providers such as AT&T, SBC, MCI, VERIZON, and GLOBAL CROSSING to provision and upgrade communication circuits.
Evaluated and recommended new network and telecommunication equipment.
Supported VPN connectivity to mobile users to connect to Insituform network remotely.
Tested and installed VPN access accelerators that increased the wide area bandwidth by 180%. Used wide area network performance tools such as ECHOSCOPE and generated monthly reports of the WAN usage.
Eliminated the high cost of frame relay circuits at some of the small branch offices by using DSL connection. Contracted for cabling the building for voice and data and having PBX systems installed. Made diagram for the network layout using VISIO.
Completed a project to switch all frame relay circuits from MCI to Global Crossing, which resulted in 25% reduction of frame relay circuits cost. Completed a project with SunGard to setup a disaster recovery site in Philadelphia that included routers, switches, and servers.
Coca-Cola Enterprises Inc. - St. Louis, Mo. | November 1997 - December 2000
Lead Technical Analyst
Provided support, configuration, backup, and administration of multiple Novell and NT servers.
Supported a wide array of software installation, distribution, and inventory tracking. Provided 2nd level support to the field IT techs and researched solutions to outstanding technical problems.
Completed successful projects such as Win95 migration, Novell 3.12 to NT 4.0 server migration, and SAP implementation.
Advised business department managers on the new technologies that enhanced and optimized production and sales. Configured and optimized the quality assurance lab PC’s with STATPAC software that communicated with all the measurement equipment that is used in the lab. The new equipment and software resulted in an increase in productivity for the lab technicians.
Optimized the Token ring network by breaking a large ring into smaller more manageable rings where each building is on its own segment. The smaller rings resulted in a better performance and less impact on the business if one of the network segments is down.
Participated in setting up a computer room in the new facility in St. Charles with Ethernet network, bridges, routers, hubs and switches and configured it to communicate with the production facility at Westport.
Trained the new field technician on setting up Coca-Cola Global desktop image and any new software packages added by corporate headquarters.
Generated queries to obtain hardware and software inventory reports for upper management.
Enterprise Rent-a-Car - St. Louis, Mo. | June 1996 - October 1997
Help Desk Support Agent
Remotely supported clients at the branch offices with applications Lotus smart suite, IBM LAN manager, Rumba, Netsoft, Windows 95, Office 95 professional, Windows NT 3.5/4.0, and Microsoft SMS.
Remotely supported and configured AS/400 hardware equipment such as Decision Data and IBM controllers and terminals and AS/400 emulation software such as Rumba and Netsoft on client workstation.
Remotely supported OS/2 client migration to Windows 95 Operating system and IBM LAN Manager 4.0 to MS Windows NT 4.0.
Venture Stores Inc. - O'fallon, Mo. | April 1991 - May 1996
PC Technical Specialist
Provided technical support to end-users in a retail environment of over 1000 PC’s. Evaluated and implemented software such as DOS, Windows for workgroup, OS/2, Unix Client, Procomm, Database III.
Evaluated and upgrade PC clones and supported IBM PS/2 desktops and Compaq Laptops. Provided solutions to technical problems. Installed and upgraded the hardware of the existing PC’s at the General Office and branch offices.
Recommended solutions to the support center that handles 114 Venture stores. Determined faulty PC components consulted vendors and expedited the needed hardware components. Repaired and ran diagnostics software tools to verify system repair.
Trained the End-User’s on how to use their new PC/laptop.
Completed a project which involved writing a database program to track hardware and software inventories. Worked with Mainframe support team and automated the price tags download to a PC at each store.
Bryan Insitute of Technology - Bridgeton, Mo. | November 1983 - June 1991
• Developed and taught a course curriculum that consisted of 800 hours of hands on PC hardware troubleshooting. Taught the use of lab equipment such as power supplies, oscilloscope, digital meters, frequency generators, analog meters and the isolation transformer to troubleshoot circuit boards.
• Taught Classes that included AC/DC circuits, Semi-conductor devices such as diodes and transistors, digital Circuits, microprocessors, I/O interfacing, data communication, IDE & SCSI hard drives, video cards, memory modules structure and DMA, ROBOTIC Arms, hydraulics and software programming, printers, DOS and Windows operating systems.
Washington University | Not Set
B.S., Computer Engineering
Minor: Electrical Engineering
Washington Unversity | 1982
BS Computer Science, BS Electrical Engineering., Computer Engineering
Minor: Electrical Engineering